1. Information We Collect

We collect personal information you give us directly, such as your name and email address when you subscribe to our newsletter, send a message through our contact form, or book a Reset Call, the Lead Human Talk, or Mentorship. We also collect basic technical information, such as your IP address, browser type, and how you use our website, to help us understand and improve it.

2. How We Use Your Information

We use your information to respond to your messages, manage bookings for our services, process payments, provide customer support, and improve our website. If you have opted in to our newsletter, we also use your email to send stories, book updates, and resources. We do not use your information for anything unrelated to these purposes.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve performance. You can disable cookies through your browser settings, though some features may not work properly as a result.

4. Payment Information

Payments for our services are processed securely through trusted third-party payment providers, including PayPal. We do not store your full card details ourselves. Our payment providers maintain their own security standards and privacy practices.

5. How We Protect Your Data

We take reasonable, industry-standard steps to protect your personal information against unauthorized access, misuse, or disclosure. No online system is completely secure, and we continuously work to keep your data safe.

6. Sharing Your Information

We do not sell, rent, or trade your personal information. We share information only with trusted service providers who help us run Future Wise, including our payment processor, our email and newsletter platform, and our scheduling tool for bookings. These providers are only permitted to use your information to deliver the service we've asked them to provide.

7. Email Communications

We send transactional emails related to a booking or a message you've sent us. If you've opted in to our newsletter, you'll also receive stories, book updates, and resources. You can unsubscribe at any time using the link in every email, or by contacting us directly.

8. Data Retention

We keep your information only as long as necessary to provide our services, meet legal obligations, and resolve any disputes. When it's no longer needed, we delete or anonymize it.

9. Your Privacy Rights

If you are in the EU or UK, you have the right to:

• Access the personal information we hold about you

• Correct inaccurate information

• Request deletion of your information

• Restrict or object to certain processing

• Receive a copy of your information in a portable format

• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us using the details below. If you're not satisfied with our response, you have the right to lodge a complaint with Portugal's data protection authority, the Comissão Nacional de Proteção de Dados (CNPD).

10. Third-Party Services

Our website may link to or integrate with third-party services, such as our payment processor, email platform, and scheduling tool. These services operate under their own privacy policies, and we are not responsible for their practices.

11. Children's Privacy

Our services are intended for individuals aged 18 or older. We do not knowingly collect personal information from children. If we become aware that we have, we will delete it promptly.

12. International Data Transfers

Some of our service providers are based outside your country of residence, including outside the EU. Where this is the case, we rely on those providers' own safeguards for international data transfers. Contact us if you'd like more information about a specific transfer.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. Continued use of our website after an update means you accept the revised policy.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Email: privacy@futurewise.cc